Your privacy is taken very seriously and we are dedicated to handling your information in a secure and responsible manner. You can visit the majority of our website without revealing any personal information about yourself.
However, there are times when we need to collect information so we can provide the services that you request. We may keep this information in a database.
How we collect personal information
Cookies are small files saved to the hard drive of the user’s device, which track, save and store information regarding the user’s interactions and usage of the website. This enables the website, through its server, to produce a more tailored experience for site users.
b) Website analytics
Each time a user visits our website, web analytics software provided by a third party generates an anonymous analytics cookie.
This is for statistical purposes and includes information such as most visited pages, types of browsers used to access our site, technology used, referring sites, IP addresses, geographical and demographic information. The information collected is not linked to any personally identifiable information.
c) Completion of our online forms
We collect information about you when you complete any of our online forms or provide us with feedback. The information we require from you will be indicated on the form as required. It helps us if you provide the other information we ask for but you are under no obligation to do so.
How we use personal information
We use your personal information for the following purposes:
– To deliver the information you request
– To enable you to easily contact us, apply for posts online or other marketing activities
– To provide you with further information from us.
We will not sell or disclose any personal information such as your e-mail address to third parties without your prior consent.
How long do we keep your data?
We are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years. Generally, however, such personal data held on the practice management system will not be accessed after this time but is likely to be retained.
Clinical records remain the property of the client and at any time a request may be made for a copy of the clinical records. Similarly, a copy of any recorded image e.g. x-rays or laboratory results can be made available to the client.
What are your rights?
You may have access to your personal data held at any time on request. If at any point you believe that the personal information we hold is incorrect, you can request to have it corrected or deleted.
Under the GDPR rulings, we would inform our users within 72 hours if any breach of security occurs that might compromise your data.
If you no longer wish to receive communications from Rowcliffe House Vets Ltd, you can opt out of receiving them. You can do this in a number of ways:
– Click unsubscribe from e-mails that you receive from us.
– Write to us at Rowcliffe House Vets Ltd, Crown Square, Penrith, Cumbria CA11 7AB stating your full name and contact details.
Even though this website seeks to provide quality, safe and relevant external links, users ought to apply a policy of caution before following any external web links from this website.
Such links are followed at the user’s own risk. The website owners can neither guarantee nor verify the contents of any externally linked website despite their very best efforts.
The website owners cannot be held liable for any damages or implications as a result of visiting any external links mentioned. We encourage you to be cautious and to read the privacy statements of each and every website that collects your information.
This privacy statement only applies to information collected on this website.
Interactions made through external social media services that this website and the practice participate with are subject to the terms and conditions as well as the privacy policies held with each social media service. Users are encouraged to use social media platforms sensibly and with due care and attention in respect of their own privacy and personal details.
We will never ask for sensitive information through social media services and encourage users wishing to discuss sensitive details to get in contact through primary communication channels like phoning us or e-mail.
To disallow any images of your pet on any of our social media and practice website pages, please write to us at Rowcliffe House Vets Ltd, Crown Square, Penrith, Cumbria CA11 7AB to update your preference.
We will never use client pet photos in any of our advertising features without prior client consent.
We aim to keep the Personal Data we hold about you accurate and up to date. If you tell us that we are holding any inaccurate Personal Data about you, we will delete it or correct it promptly. Please write to us at Rowcliffe House Vets Ltd, Crown Square, Penrith, Cumbria CA11 7AB to update your Personal Data.